JHG have extensive experience managing high end catering and beverage services across government and commercial operations, with demonstrated implementation of successful business models across the Northern Territory. JHG are equipped to provide upscaling and descaling support to emergency responses, or expedient large-scale operations.

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JHG are committed to the delivery of streamlined, reliable and effective services. JHG solely manage and coordinate from start to finish and have extensive project and event management skills to support this.

 

JHG pride itself on the provision of professional customer service in all aspects of work. To support streamlined communication channels, we integrate regular meetings with our clients to seek feedback, discuss forward plans and raise any items for discussion. JHG work collaboratively with our clients to achieve the best outcome and maintain a positive reputation for all parties. JHG have customer service response targets and escalation pathways that workers are trained in, these procedures require prompt reporting and timely response to incidents.

 

JHG boast 21 years direct experience in VIP catering services to Parliamentary Officials, Prime Ministers, Governor General’s and the Royal Family. We have showcased the contemporary image for state lunches and dinners for Royalty and Dignitaries from around the world, community receptions and large events, morning and afternoon teas, investiture ceremonies, weddings, school visits, Royal and VIP jet inflight catering, and Military field catering.

 

Over the past 6 years JHG have expanded our services to provide VIP and high-end catering direct to the public and to affluent Darwin businesses. JHG are permanently located at Parliament House Darwin and Cullen Bay, which has successfully facilitated a space for local partners to collaborate and hold events across the territory

 

Our workforce brings a foundation skill set, aligned to our five key principles of high end service:

• Service: High quality food and customer service, delivered based on clear understanding of customer expectations.

• Integrity: Service delivered fairly and honestly with strong moral and ethical principles.

• Discretion: Staff model behavior that is considered and controlled, and maintain confidentiality.

• Effective Communication: Clear and concise communication channels providing parties with accurate and timely information to support successful delivery of catering services.

• Flexibility: An adaptable workforce with responsive service to accommodate changing client needs and expectations.